As more and more people across the globe are being impacted by the coronavirus (COVID-19), we want our customers to know that during this challenging time, we continue to take preventative measures to ensure the safety and well-being of our team members, clients, and families as our main priority, all while providing our services without disruption.
This pandemic has no impact on our order processing times, we are fully operational, and are continuously following updates and recommendations from the World Health Organization, Centers for Disease Control in the United States, and other health officials around the world.
Although our team continues to operate, we understand the concerns you may have about the shipping time-frames. Postal services and courier networks are an essential part of the infrastructure in most countries, but they started to struggle to keep up with the demand for their services amidst the stay-at-home orders, extra precautions they have to take to ensure the safety of their workers and reduced air travel.
While some packages we send out get to our customers on time, please be advised that transit delays might take place, especially shipments to the US.
We temporarily suspend DHL Express shipping option to select countries until further notice. COVID-19 causing flight cancellations made the express shipping not viable for the time being.
Even during these unprecedented times, we at Specter, guarantee our product delivery. If a package is lost, damaged, or is heavily delayed, we will take corrective action at no cost to our customers. We are closely monitoring every single package we get out the door to ensure it is safely delivered to you.
We are honored that you have chosen Specter. Thank you for your support and understanding during this rapidly evolving situation as we make every effort to support our customers and team members to get through these trying times.
Specter Custom Mousepads Team