As more and more people across the globe are being impacted by the coronavirus (COVID-19), we want our customers to know that during this challenging time, we continue to take preventative measures to ensure the safety and well-being of our team members, clients, and families as our main priority, all while providing our services without disruption.
We are experiencing a very high order volumes with the holidays, please be advised that processing might take up to 10 business days.
Although our team continues to operate, we understand the concerns you may have about the shipping time-frames. Postal services and courier networks are an essential part of the infrastructure in most countries, but they started to struggle to keep up with the demand for their services due to surge in online shopping, and having to take the extra precautions to ensure the safety of their workers.
We ship orders for customers in the United States domestically via USPS/UPS, and they are unaffected by the COVID-19 disruptions of international air travel.
To all other countries while most packages we send out arrive on time, please be advised that transit delays are most likely to take place. For country specific insight on shipping time frames please contact us at firstname.lastname@example.org
We temporarily suspend DHL Express shipping option to select countries until further notice. COVID-19 causing flight cancellations and reducing commercial air traffic made the express shipping not viable for the time being.
Even during these unprecedented times, we at Specter, guarantee our product delivery. If a package is lost, damaged, or is heavily delayed, we will take corrective action at no cost to our customers. We are closely monitoring every single package we get out the door to ensure it is safely delivered to you.
We are honored that you have chosen Specter. Thank you for your support and understanding during this rapidly evolving situation as we make every effort to support our customers and team members to get through these trying times.
Specter Custom Mousepads Team