Q: How do I order a mousepad on your website?
A: There are several guidelines to follow for the best and the fastest result:
1) Pick an image for your mousepad:
Minimum Image Width is 1920px, the higher resolution image you provide the better the result will be. For Ultra Wide mousepads, we suggest choosing a Dual Screen wallpaper for printing to avoid cropping too much of the detail. If you're proficient in design, you can make your own image.
If you don't have your favorite picture in Ultra HD resolution - don't worry, we use special image resizing software to blow up lower resolution images without a loss of quality.
The original color of the fabric is white. It helps to preserve the vibrant colors of your images. Please avoid images with too much of white color, on our end they are very hard to print; on your end any dirt the pad collects during use will be clearly visible.
2) There's an "Choose File" button above the "Add to Cart" button on the product page, use it to upload your image. After uploading your image a special cropping tool will open where you can choose an area of your image for printing. Wait for the file name to appear before proceeding.
Although our website supports mobile devices we don't recommend uploading images from your phones and tablets. Some mobile devices reduce the size of the images before uploading. We'll let you know if we received a bad quality image.
3) Place an order by clicking on the "Add to Cart" button, then go to your cart section an click the "Check Out" button. Fill in your shipping and billing information and we'll have your mousepad printed and shipped to you as soon as possible!
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: Do you ship Internationally?
A: Yes! We ship worldwide and ensure that every advanced PC user has an enjoyable shopping experience with us.
Q: How long does the shipping take?
A: Depending on your country the shipping may take as low as 5 days and as long as 30 days. Customers in United States normally receive their goods in 12 to 21 business days. Australia and New Zealand 8-12 days, Canada up to 30 days. Countries like Brazil, where local postal services are slow, may take 30-45 days. If you require a faster shipment, please contacts us and we'll create a special link for you with the expedited shipping option. Be advised that we use FedEx expedited shipping with 5-8 days delivery, which may cost $40-60.
Q: Where is my order shipped from?
A: Our main manufacturing plant is located in Guangzhou, China. We manufacture mousepads, laptop sleeves and backpacks, nylon, cotton and neoprene bags. Most of the orders will be shipped directly from our plant.
Q: How is my order shipped?
A: We use the United State Postal Service and ePacket, among other providers. To keep shipping rates down we compare costs between these carriers and ship the most efficient way. For expedited shipping at an extra fee please Contact Us.
Q: Is your website secure with my personal information?
A: Absolutely! Our web-site uses SSL security to ensure all your personal information is encrypted. Gems of Wood does not store your credit card information and it will only be used one-time only upon purchasing of your product. After the purchase the credit card information is deleted. Our online payment provider is Stripe, which is the best in this business, we use their service to securely process all the financial transactions.
Q: Does Print Your Pad provide a quality guarantee for all the products being sold?
A: Definitely! If you do not like the product or find damages to the product, contact us immediately! We'll do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: We offer a full refund on your order if you don't like the product. Please visit our refund policy page for complete details.
Q: The tracking number to my order stopped updating, what happened?
A: If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!